APPOINTMENT
Holiday Inn New Delhi Mayur Vihar Noida has announced the appointment of Ishan Thaman as the new Front Office Manager.
Ishan holds 14 years of experience in the hospitality industry, having worked with renowned brands such as Marriott, The Leela and IHG.
He holds extensive expertise in guest experience, team leadership, sales, and operational efficiency.
A certified Departmental Trainer, Ishan has also been part of IHG’s SWA Journey to General Manager Program.
In his new role, Ishan will be responsible for leading and managing the front office operations, ensuring seamless guest arrival and departure experiences, overseeing front office budgeting, cost control, and revenue optimization through upselling and inventory management, managing and training a diverse front office team, coordinating with Sales, Housekeeping, Food & Beverage, and Engineering departments to ensure inter-departmental collaboration and analysing guest feedback to implement service improvements.
Anurag Rai, General Manager, said, “We are delighted to welcome Ishan Thaman to the leadership team a tHoliday Inn New Delhi Mayur Vihar Noida.Ishan’s depth of experience, strategic mindset, and passion for hospitality align perfectly with our brand’s vision of delivering authentic and memorable guest experiences.
His proven track record in driving guest satisfaction, mentoring teams, and achieving operational excellence will further strengthen our service culture and elevate our performance benchmarks. We look forward to his valuable contributions as we continue to enhance our guest journey and brand reputation.”
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