Spree Hospitality Reports NPS of 94 in Q1 FY27

Spree Hospitality Reaches NPS of 94 in Q1 FY27

Spree Hospitality has reported a Net Promoter Score (NPS) of 94 for the first quarter of FY27, reflecting continued improvement in guest satisfaction across its hotel portfolio.

The company recorded an NPS of 93 in FY26, with its score steadily improving over recent years, rising from 66 in FY22 to 94 in Q1 FY27.

Continued Focus on Guest Experience

Spree Hospitality said the latest NPS reflects its ongoing focus on guest satisfaction, consistent service delivery and operational standards across its expanding portfolio in India.

The company’s NPS journey includes:

• FY22: 66
• FY23: 77
• FY24: 78
• FY25: 85
• FY26: 93
• Q1 FY27: 94

The company said the score is based on guest feedback gathered across its hotels and represents continued progress in service quality and customer experience.

Growth Alongside Service Standards

As Spree Hospitality expands its presence across India, it said maintaining consistent guest experiences remains a key priority.

Sagar Khurana, Chief Operating Officer, Spree Hospitality, said:

“At the beginning of this financial year, during Spree Hospitality’s Annual Conclave, Team Spree committed to achieving an NPS of 94 for FY27. Reaching this milestone in the first quarter is an encouraging start and reflects the culture, consistency and guest-first approach we have built together over the years.

“This achievement belongs to Team Spree. As we continue expanding across India, we remain focused on creating memorable guest experiences that build trust and long-term loyalty.”

The hotel group said it will continue to invest in service quality and operational consistency as it expands its presence across the country.

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