SpiceJet Introduces Paperless Boarding at Shillong Airport
SpiceJet has launched a paperless boarding process at Shillong Airport, providing passengers with a faster, more efficient check-in experience. Passengers checking in at the airport counter now receive their boarding passes on WhatsApp, eliminating the need for physical printouts.
The initiative reduces wait times at check-in and supports eco-conscious travel by lowering paper usage. It is part of SpiceJet’s ongoing focus on sustainability and digital innovation. It marks the first time an airline has offered WhatsApp-based boarding passes at airport check-in counters in India.
Despite the availability of web check-in and initiatives such as Digi Yatra, more than 9 million boarding passes were printed at Indian airports in June 2025, contributing about 6 tonnes of carbon emissions. SpiceJet’s paperless boarding initiative aims to reduce this avoidable carbon footprint.
The feature is enabled by SpiceJet’s Web Departure Control System (WEBDCS) – a browser-based platform that allows check-in staff to issue digital boarding passes via WhatsApp or email and baggage tags via SMS using tablets or standard airport check-in computers. The system streamlines check-in and improves operational efficiency.
SpiceJet plans to expand the paperless boarding experience to other airports across India.
GP Gupta, Chief Strategy Officer, SpiceJet, said, “At SpiceJet, we are constantly working to enhance the travel experience for our passengers while embracing sustainability. The introduction of paperless boarding at Shillong Airport is a significant step in that direction. We look forward to expanding this convenience-driven initiative across more airports in the near future.”
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