APPOINTMENT

JW Marriott New Delhi Aerocity Appoints Ishvi as Director of Quality

JW Marriott New Delhi Aerocity has appointed Ishvi as Director of Quality.

In this role, she will lead the hotel’s quality function, including quality assurance, guest satisfaction, operational audits, brand compliance, and continuous improvement initiatives. She will work closely with the operations and leadership teams to support service standards and process consistency across departments.

Ishvi brings over eight years of experience in the hospitality sector. She began her career with Marriott International as part of the Voyager programme in Rooms Operations at Sheraton Grand Bengaluru Whitefield Hotel & Convention Center. She later gained experience across luxury hospitality brands before rejoining Marriott as Assistant Front Office Manager at JW Marriott Chandigarh.

She was subsequently promoted to Front Office Manager at JW Marriott Chandigarh, where she was involved in front office operations, guest experience, and team management. Her experience includes work in service delivery, quality processes, and operational efficiency.

Throughout her career, she has worked across areas such as guest experience management, quality assurance, service recovery, and team development. She has also been recognised as an LQA STAR Performer.

Speaking on her appointment, Ishvi said, “I am honoured to join JW Marriott New Delhi Aerocity, a hotel renowned for its commitment to exceptional hospitality and operational excellence. Marriott’s culture of putting people first and its unwavering focus on creating meaningful guest experiences have always inspired me. I look forward to collaborating with the talented team to further strengthen our quality culture, elevate service standards and continue delivering the thoughtful hospitality that defines the JW Marriott Brand.”

Commenting on the appointment, Vishal Singh, General Manager, JW Marriott New Delhi Aerocity, said, “We are delighted to welcome Ishvi to our leadership team. Having begun her journey with Marriott, she brings with her a deep understanding of our culture, service philosophy, and unwavering commitment to excellence. Her strong operational expertise, collaborative leadership style, and passion for continuous improvement position her exceptionally well to lead our Quality function. We are confident that she will further strengthen our commitment to delivering enriching and memorable experiences for every guest.”

Her appointment reflects the hotel’s focus on strengthening quality processes and operational standards.

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