AirAsia Recognized with FTE APAC Airline Pioneer Award 2025 for Innovation in Travel Experience
AirAsia has received the Future Travel Experience (FTE) APAC Airline Pioneer Award 2025 in Singapore, recognizing the airline’s efforts in enhancing the end-to-end travel journey through digital innovation, operational efficiency, and teamwork across its network.
The award highlights AirAsia’s role in shaping accessible air travel in Asia. Through ongoing advancements in digital tools, automation, and guest services, the airline continues to improve convenience and streamline operations.
Using the AirAsia MOVE app, guests can manage their entire journey—from flight bookings and add-ons to real-time updates and features such as Auto Visa Check (AVC), Open Baggage Belt for self-tagging, and Self Move Flight (SRO) for automatic rebooking during disruptions.
Kesavan Sivanandam, Chief Transformation Officer and Chief Airport & Customer Experience Officer of AirAsia, said: “Serving nearly 200,000 guests a day across more than 130 destinations, our goal is to make travel simple, efficient, and accessible. What began as a counter-based process has evolved into a digital ecosystem powered by people and technology, where AI and real-time tools help us improve communication and responsiveness every day.”
Ryan Ghee, Chief Operating Officer of Future Travel Experience, said: “AirAsia continues to demonstrate how innovation can simplify and enhance the travel experience through its digital transformation and technology-driven initiatives.”
The FTE APAC Airline Pioneer Award acknowledges organisations that drive meaningful change in aviation through technology, customer experience, and sustainability.
With nearly one billion guests flown since its inception, AirAsia remains focused on enhancing accessibility, connectivity, and seamless travel experiences for all.
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