SilverDoor Introduces RPA to Expand Access to Live Rates and Inventory

SilverDoor Introduces RPA to Expand Access to Live Rates and Inventory

SilverDoor has outlined recent technology updates aimed at improving access to live property content and accommodation rates on its online booking platform. The company has invested in Robotic Process Automation (RPA) to increase the volume of live rates and inventory available to book online, while also enhancing reporting capabilities within its online booking tool (OBT) for clients and supply partners.

The RPA investment supports a new digital worker designed to accelerate the process of loading serviced apartment inventory onto SilverDoor’s booking platform. According to the company, the system is able to collect, process, and test live accommodation rates significantly faster than manual workflows, allowing new inventory from its global supply chain to be uploaded more quickly and efficiently.

The development responds to growing client demand for real-time access to rates and availability, as well as broader growth in the online travel market. By combining RPA with AI-driven enhancements, SilverDoor aims to improve how property content is gathered, validated, and presented to customers. In addition to onboarding new rate plans, the digital worker also reviews existing rates to help maintain accuracy and provide timely updates.

Improved data and rate processing supports a range of existing OBT features, including consolidated booking visibility, tools to track savings against market benchmarks, tailored analytics, and traveller tracking. Recent updates to the platform also include enhanced shortlist functionality for easier comparison of options and a new currency selector that allows users to view prices in preferred local currencies.

The RPA-powered digital worker functions as an extension of SilverDoor’s supply chain team, enabling faster rate processing and supporting more effective negotiations with property partners. This approach is intended to free up internal teams to focus on client needs and more complex booking requirements.

Commenting on the investment, Hanish Vithal, Chief Technology Officer SilverDoor, said, “We understand how critical it is for our clients to have access to online apartment content. Corporate bookers of serviced apartments increasingly expect a consumer-grade online experience, and live rates are vital for a smooth, personalised and frictionless booking journey on the SilverDoor OBT.

“We’ve found the most scalable solution to loading more live rates onto our platform 10 times quicker than previous manual processes, supporting our clients to make clear, qualified booking decisions that meet both budgetary and compliance requirements. Our investment in robotic process automation will not only rapidly expand our online portfolio of instantly bookable apartments, but it means we can ensure that our OBT only ever presents the most accurate, competitive pricing.

“As part of our solution, our technology checks rate parity and discounting, meaning our customers will always see the best prices and our property partners can be more strategic with their pricing to fill last-minute availability. We’re looking forward to continuing to enhance the solution with AI and robotics to refine a simple and efficient workflow for our partner network and customers.”

Sandra Borges, Senior B2B Partnerships Manager at Limehome also adds, “As a global property operator we need to ensure we are delivering accurate rates and information to our agent partners. The accommodation market, like the wider travel market, is becoming increasingly dynamic and expectations around live rate access are higher than ever before. Since working with the SilverDoor team to support their RPA investment, the pace of our speed to market has significantly increased. Rate mapping and testing is now quicker and more transparent, ensuring we are in pole position to support both SilverDoor and their clients to meet their programme objectives.”