APPOINTMENTS

Qatar Airways Announces Key Leadership Promotions

Qatar Airways Group has restored its global network to 85 percent of pre-crisis levels, alongside announcing two senior leadership promotions aimed at strengthening operations and enhancing customer experience.

The milestone coincides with the launch of the airline’s Summer 2026 schedule, featuring over 140 daily departures from Doha to more than 160 destinations worldwide.

As part of its next phase of growth, the airline has introduced two executive roles focused on operational excellence, customer experience, and long-term talent development. Both executives will report directly to Group Chief Executive Officer Hamad Al-Khater.

Abdulla Ali Promoted to Chief Operating Officer

Abdulla Ali has been promoted to Chief Operating Officer from his previous role as Senior Vice President of Ground Services.

In his new role, Ali will oversee all operational functions under a unified leadership structure, with a focus on performance, accountability, and maintaining the highest safety standards across the airline’s network.

A Qatari national, Ali brings extensive experience spanning airline operations, airport management, and network coordination. His tenure as Senior Vice President of Ground Services saw him lead critical ground handling and operational efficiency initiatives, establishing a strong track record in execution and team leadership.

Calum Laming Appointed as Chief Customer Officer

Calum Laming has been appointed as Chief Customer Officer, bringing extensive global experience in customer strategy and brand management.

Most recently, Laming served as Chief Customer Officer at British Airways from 2022 until earlier this year. Prior to that, he held senior customer-focused leadership roles at Etihad Airways and Air New Zealand.

In his new position, Laming will lead the airline’s customer and brand functions, ensuring a seamless and consistent passenger experience across all touchpoints. His mandate includes enhancing service delivery, strengthening brand alignment, and embedding customer-centricity across the organization.

Commenting on the appointments, Group CEO Hamad Al-Khater, “These appointments are about what comes next. With Abdulla and Calum joining our leadership team, we will move faster, sharpen our focus on excellence, and put the customer at the heart of every decision we make. They are also about our people, expanding our ability to develop talent and support the growth of our incredible teams.”

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