Grand Hyatt Gurugram Welcomes New Director of Operations

APPOINTMENT

Gaurav Chandna, an experienced hospitality professional with over 20 years of experience in leading hotel chains, has been appointed the new Director of Operations at Grand Hyatt Gurugram. His strong background in luxury hospitality and his expertise in improving operations are expected to enhance the guest experience and strengthen Grand Hyatt Gurugram’s position as a top regional destination. Having honed skills across various departments at Hyatt Regency Delhi, Gaurav Chandna’s journey demonstrates a dedication to excellence and continual growth.

As the new Director of Operations, Gaurav plans to introduce varied, seasonal menus that highlight local and international flavours. These will be accompanied by interesting culinary events and workshops. His approach focuses on sustainability, emphasizing the use of locally sourced ingredients and reducing waste. He is equally dedicated to developing talent within the hotel and implementing thorough training programs to ensure staff excellence. By combining guest-focused service, culinary innovation, and strategic revenue management, he aims to uphold Grand Hyatt Gurugram's reputation as the best dining destination while creating a positive, growth-oriented environment for his team.

Gaurav will lead efforts to promote Grand Hyatt Gurugram's expanding offerings. This includes raising awareness about the hotel to a wider audience, hosting grand opening events for new facilities like additional rooms, apartments, restaurants, and a spa, and promoting the hotel’s banqueting venue. His goal is to improve the experience for both leisure and business travellers while maintaining the hotel’s reputation as a top venue for weddings, conferences, and special events in the region.

STATEMENT

Speaking about his appointment, Gaurav Chandna expressed, “Joining the Grand Hyatt Gurgaon is an exciting opportunity. I am eager to leverage my experience to elevate our guest experiences and nurture our team’s potential. My leadership philosophy is rooted in fostering an environment of open communication and mutual respect. By empowering our team to take ownership and celebrate their achievements, we create a culture where innovation thrives, and exceptional service becomes second nature. Gaurav’s appointment is effective immediately, and he is well-equipped to lead the hotel’s key departments, ensuring they align with Grand Hyatt Gurgaon’s emphasis on guest satisfaction and seamless operations.”