Booking airline tickets has been easier! IndiGo, India’s top carrier, has released 6Eskai. It is a WhatsApp chatbot powered by artificial intelligence that allows passengers to book flights directly through an instant messaging service.
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The feature was developed in collaboration with Google’s Riafy technologies. It functions as a pocket digital travel agent, providing various services such as booking flight tickets and check-ins, boarding pass-related inquiries, and even answering random travel or flight-related concerns.
Here’s How to Book Flight
- Interested customers can drop a WhatsApp message to +91 7065145858, saying ‘Hi There’.
- The feature will revert and introduce itself.
- It will show multiple options, such as booking flight tickets, Web check-in, Boarding Pass, and flight status.
- Reply with the ‘Book flight tickets’ option
- The Chatbot will ask you about your origin, destination city, and dates.
- After answering all the questions by 6Eskai, it will show flight options.
- Select a suitable option and proceed further.
- Make an online payment, and you are done.
