In her new role, Zeba will oversee the hotel’s Rooms Division, including front office and housekeeping operations. Her responsibilities include managing guest-facing functions, maintaining service standards, and supporting team development, while working with the leadership team on operational priorities.

Zeba brings over a decade of experience in hospitality and has worked with Accor properties across India. Most recently, she served as Cluster Front Office Manager at Novotel Goa Resort & Spa and Novotel Goa Candolim, where she managed front office operations across both properties.

Commenting on the appointment, Ram Shetty, General Manager, Grand Mercure Bengaluru at Gopalan Mall, said, “We are delighted to welcome Zeba to Grand Mercure Bengaluru at Gopalan Mall. Her extensive experience, collaborative leadership style and deep understanding of the Accor ecosystem make her a valuable addition to our team. With a strong focus on driving commercial growth, enhancing guest engagement, and elevating the hotel’s market presence, Zeba’s appointment comes at a pivotal time.

Her expertise will support our vision of delivering memorable experiences while strengthening our positioning in Bengaluru’s competitive hospitality landscape. We are confident that she will further strengthen our commitment to delivering exceptional hospitality.”

Excited for her new role, Zeba Hasan said, “I am delighted to join Grand Mercure Bengaluru at Gopalan Mall and begin this exciting new chapter in my journey with Accor. The opportunity to work with such a passionate team and contribute to a hotel that is known for its warm hospitality and service culture is truly exciting. I am committed to creating exceptional guest experiences by building a high-performing Rooms Division that places equal emphasis on service excellence, operational efficiency, and team engagement.

Together with the team, I look forward to introducing thoughtful initiatives that enhance guest satisfaction while maintaining the highest standards of hospitality. I look forward to working alongside the team to build on the hotel’s strong foundation and continue creating meaningful and memorable experiences for every guest.”

The appointment aligns with the hotel’s focus on enhancing operational efficiency and maintaining service standards within its Rooms Division.