APPOINTMENT
The Caribbean Tourism Organization (CTO) has announced the appointment of Norris Clement as the new Deputy Director of Professional Services.
Clement brings more than 30 years of leadership experience in tourism and human resource development. He has held senior leadership roles in both the public and private sectors. Clement previously led the Service, Training, Attitude, Respect (STAR) Unit at Trinidad Tourism Development Company, where he oversaw initiatives to strengthen service delivery standards in the tourism sector.
Clement also served as Manager of Customer Service and Training at ANSA Rentals, a division of the ANSA McAL Group, where he directed training and service excellence programs.
Most recently, Clement served as project manager for the CTO Tourism Human Capital Development Project 2025, funded by the Caribbean Development Bank.
In his new position, Clement will lead the advancement of CTO’s regional people development pillar in the Reimagine Plan, focusing on tourism education and training, workforce development, quality assurance, service excellence, and professional advancement initiatives across member countries.
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