World's Airline Rankings: An Indian Carrier Underperforms

Various factors, including on-time performance, customer claims regarding disruptions, and passenger feedback on food, comfort, and service determine the rankings.

By Priyal Dutta 04 Dec 2024 in Airline Aviation

New Update

IndiGo named one of the worst airlines as global rankings are unveiled — This report highlights the highs and lows of air travel in the past year.

From Top Notch to Bottom Barrel: Airline Rankings Revealed

AirHelp Inc. has released its 2024 report ranking the global airline industry, showcasing the best and worst-performing carriers. The rankings are determined by various factors, including on-time performance, customer claims regarding disruptions, and passenger feedback on food, comfort, and service. This report highlights the highs and lows of air travel in the past year.

IndiGo, the largest airline in India by market share, ranked poorly at No. 103. This low ranking is due to its unsatisfactory customer satisfaction and handling of flight disruption claims.

Tunisair claimed the dubious title of the world’s worst airline, last at No. 109. Joining it in the bottom 10 are budget carriers and national airlines, including:

Worst Airlines in the World

100. Sky Express

101. Air Mauritius

102. Tarom

103. IndiGo

104. Pegasus Airlines

105. El Al Israel Airlines

106. Bulgaria Air

107. Nouvelair

108. Buzz

109. Tunisair

Best Airlines in the World

10. Air Serbia

9. Widerøe

8. Air Arabia

7. LOT Polish Airlines

United Airlines and American Airlines have performed well globally, ranking third and fourth, despite experiencing significant operational disruptions this year. In contrast, the Canadian carrier Air Transat made its debut on the list at No. 36. Meanwhile, Delta Air Lines dropped to No. 17 due to a decrease in its claims processing score, following a major tech outage in July.

North American airlines such as United and American Airlines received high rankings, while JetBlue and Air Canada placed among the bottom 50. Alaska Airlines also dropped to No. 88 due to operational challenges stemming from its merger with Hawaiian Holdings Inc. The 2024 rankings highlight the varying performance standards of airlines worldwide, providing travellers with valuable insights as the busy holiday season approaches.

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