Air Canada Resumes Flights, Gradually Restores Global Operations
With the departures of AC009 from Toronto to Tokyo-Narita, AC556 from Vancouver to Los Angeles and AC489 from Montreal to Toronto, Air Canada resumed operations yesterday, beginning the process of getting Canadians moving again. These were the first of 155 scheduled flights as the airline restarts service, starting with a limited number of international routes this evening. More flights will gradually return in Canada, the U.S. and internationally over the coming days.
“We’re focused on getting our customers moving again. Restoring global operations will take up to ten days, as aircraft and crew are out of position. Additionally, mandatory maintenance checks are required, as aircraft have been on the ground for more than three days. During this period, some flights will be cancelled until the schedule is stabilized. Customers will be notified in advance and given options,” said Mark Nasr, Executive Vice President and Chief Operations Officer at Air Canada.
“When customers buy a ticket on Air Canada, we commit to delivering them safely and on schedule. Following this disruption, we know confidence has been affected. We are working to rebuild trust, starting by getting customers on their way again. Tomorrow, we will introduce a temporary policy to cover certain transportation expenses incurred during the disruption. In addition, we have created a dashboard on our website so travellers can track our progress as operations return to normal,” Nasr added.
Air Canada’s recovery dashboard is available at www.aircanada.com/action, and the exceptional disruption policy will be published on August 20, 2025, at the same site.
As services ramp up, customers are advised to go to the airport only with a confirmed booking and if their flight shows as operating. Flight status can be checked at aircanada.com or via the Air Canada app. Passengers with cancelled flights can request a full refund, a travel credit, or rebooking on Star Alliance partners or other airlines, though capacity is limited during the peak summer season. To help with rebooking, Air Canada has deployed 5,000 agents to assist customers.
Air Canada Express flights operated by Jazz and PAL continue to operate normally.
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