Sheraton Grand Pune Appoints New Front Office Manager

APPOINTMENT

The Sheraton Grand Pune Bund Garden Hotel has appointed Sarfrazuddin Khan as its new Front Office Manager, further reinforcing its commitment to delivering exceptional guest experiences. With over 10 years of diverse experience in the service industry, Khan brings a proven track record of leadership, innovation, and customer service excellence to his new role.

While at ITC Infotech, Khan spearheaded the implementation of innovative hospitality technologies and initiatives, leading to improved customer satisfaction ratings and increased staff productivity. His ability to understand customer needs and utilize market trends to drive successful initiatives makes him a valuable addition to the Sheraton team.

Before his consultancy role, Khan held key managerial positions at Sheraton Grand Whitefield Hotel & Convention Center, Bangalore, where he displayed exceptional leadership in managing daily operations, ensuring high levels of customer service, and maximizing revenue. His proactive approach to resolving guest concerns and implementing safety procedures earned him the Best Manager of the Year award.

Khan also brings valuable experience from his time at JW Marriott Juhu Mumbai, where he served as an Assistant Front Desk Manager, Front Office Executive, and Guest Service Associate, consistently achieving outstanding results. He earned several awards, such as the Committed to Serve and Executive of the Month, and accolades for achieving high Marriott Brand Standard Audit scores.

With a bachelor’s degree in hospitality studies from Rizvi Institute of Management and a strong foundation in hotel management, Khan is renowned for his analytical skills, communication abilities, and interpersonal capabilities, which will be instrumental in driving operational excellence and enhancing the guest experience.

“We are delighted to welcome Sarfrazuddin Khan as our new Front Office Manager. His extensive experience and proven leadership qualities make him the ideal candidate to lead our front-office team. We look forward to his contributions in ensuring the highest guest satisfaction and service excellence,” said Supreet Roy, General Manager of Sheraton Grand Pune Bund Garden Hotel.