Etihad Airways, the national airline of the United Arab Emirates, is rolling out Skypad, an innovative digital tool designed to enhance passengers’ inflight experience.
Elevating Customer Service to new heights
Skypad, created internally by Etihad’s Digital Transformation and Innovation team, is a significant advancement in personalized, effective air travel services. Premium cabin staff members now use tablets pre-installed with the SkyPad software and other essential tools. Crew members can get real-time flight updates with these devices, guaranteeing that every guest’s needs are recognized and swiftly met.
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“At Etihad, we’re committed to embracing technology that enhances our guests’ journey,” said Turky Alhammadi, Director of Product Development & Hospitality at Etihad Airways. “Skypad embodies our dedication to excellence, blending innovation with our world-renowned hospitality.”
Streamlined dining experience
Skypad’s Meal Order Taking feature allows cabin crew to take and complete orders with minimal steps, ensuring a smoother dining experience for passengers. The system’s real-time inventory tracking enables precise management of onboard resources, reducing waste and improving sustainability efforts.
“The introduction of Skypad marks a new chapter in our service evolution,” Alhammadi added. “We’re continuously working on new functionalities to make this tool even more effective, always to provide an unparalleled guest experience.”
Looking to the Future
Etihad Airways is committed to the ongoing development of Skypad. Future enhancements will focus on further personalising the guest experience and expanding the system’s capabilities. Looking further ahead, Etihad envisions a fully connected experience across all guest touchpoints – in the air and on the ground. This ambitious goal aims to create a seamless journey for passengers, from booking to arrival at their final destination.
