Air India Extends Self Check-In & Baggage Drop Facilities To Destinations In EU, UK, Canada

Air India Expands Self Check-In & Baggage Drop Abroad

Air India has launched a comprehensive self-check-in and baggage drop service for passengers travelling from India to all destinations in Europe, the UK, and Canada served by the airline. Additionally, Air India was the first airline to introduce this service for international routes from India to the US and Australia, as well as at certain domestic airports.

Air India is now offering its services to a total of 19 airports, including London (Heathrow and Gatwick), Birmingham, Paris, Vienna, Amsterdam, Copenhagen, Frankfurt, Milan, Zurich, Toronto, Vancouver, and all five destinations in the U.S. (New York, Newark, Chicago, Washington, and San Francisco) as well as two in Australia (Sydney and Melbourne) from airports in India. This initiative reaffirms Air India’s commitment to leveraging technology to enhance customer experience and provide world-class service at every touchpoint.

The integrated self-check-in and baggage drop service provides a smoother and quicker check-in process at the airport, greatly improving the passenger experience. With this service, Air India passengers can enjoy a seamless digital experience that allows them to print their boarding passes and baggage tags and drop off their bags independently, eliminating the need to stand in line at check-in counters.

The kiosks enable travellers to personalize their trips by selecting and paying for their preferred seats and updating their frequent flyer numbers and contact details. This initiative reduces the time spent waiting in line at the counters, allowing passengers to navigate the airport more efficiently and reach their boarding gates on time.

In the past year, Air India has launched several initiatives to enhance the customer experience. These include the Premium Lobby, which provides exclusive check-in services for first, business, and premium economy passengers. Additionally, dedicated Family Assistance counters have been established at Delhi airport to assist passengers travelling with family. The airline has also introduced city-side check-in counters in Delhi and Hyderabad, allowing passengers to bypass airport queues, along with a self-check-in and Baggage Drop service. These efforts are aimed at elevating Air India’s customer experience to global standards, as reflected in our improved Net Promoter Score (NPS) for customer satisfaction.