Home Airline Air India Extends Self Check-In & Baggage Drop Facilities To Destinations In EU, UK, Canada
Airline

Air India Extends Self Check-In & Baggage Drop Facilities To Destinations In EU, UK, Canada

Share
Air India Extends Self Check-In & Baggage Drop Facilities To Destinations In EU, UK, Canada
Passengers at Air India's self check-in counter at Indira Gandhi International Airport in New Delhi
Share

Air India Expands Self Check-In & Baggage Drop Abroad

Air India Introduces Self Check-In in EU, UK, Canada

Air India has launched a comprehensive self-check-in and baggage drop service for passengers travelling from India to all destinations in Europe, the UK, and Canada served by the airline. Additionally, Air India was the first airline to introduce this service for international routes from India to the US and Australia, as well as at certain domestic airports.

Air India is now offering its services to a total of 19 airports, including London (Heathrow and Gatwick), Birmingham, Paris, Vienna, Amsterdam, Copenhagen, Frankfurt, Milan, Zurich, Toronto, Vancouver, and all five destinations in the U.S. (New York, Newark, Chicago, Washington, and San Francisco) as well as two in Australia (Sydney and Melbourne) from airports in India. This initiative reaffirms Air India’s commitment to leveraging technology to enhance customer experience and provide world-class service at every touchpoint.

The integrated self-check-in and baggage drop service provides a smoother and quicker check-in process at the airport, greatly improving the passenger experience. With this service, Air India passengers can enjoy a seamless digital experience that allows them to print their boarding passes and baggage tags and drop off their bags independently, eliminating the need to stand in line at check-in counters.

The kiosks enable travellers to personalize their trips by selecting and paying for their preferred seats and updating their frequent flyer numbers and contact details. This initiative reduces the time spent waiting in line at the counters, allowing passengers to navigate the airport more efficiently and reach their boarding gates on time.

In the past year, Air India has launched several initiatives to enhance the customer experience. These include the Premium Lobby, which provides exclusive check-in services for first, business, and premium economy passengers. Additionally, dedicated Family Assistance counters have been established at Delhi airport to assist passengers travelling with family. The airline has also introduced city-side check-in counters in Delhi and Hyderabad, allowing passengers to bypass airport queues, along with a self-check-in and Baggage Drop service. These efforts are aimed at elevating Air India’s customer experience to global standards, as reflected in our improved Net Promoter Score (NPS) for customer satisfaction.

Share
Written by
Priyal Dutta - Senior Correspondent/Content Writer

I create compelling stories that showcase the travel, hospitality, and lifestyle industries. At Safari India, I explore industry trends, write insightful articles, and produce content that informs and engages readers. With a talent for storytelling and a strategic approach, I strive to inform, inspire, and spark meaningful conversations through my work.

Leave a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Related Articles
AirAsia Planning Late-2Q25 Regional Jet Order
Airline

AirAsia Planning Late-2Q25 Regional Jet Order

AirAsia Explores Regional Jet Options AirAsia intends to add regional jets to...

Airline

Qatar Airways and Art Basel Sign a Landmark Partnership to Enrich Global Cultural Engagement

Qatar Airways and Art Basel: A Cultural Alliance Qatar Airways has announced...

Qatar Airways Launches One Year to Go Campaign, Reuniting Legends Ahead of FIFA World Cup 2026
Airline

Qatar Airways Launches One Year to Go Campaign, Reuniting Legends Ahead of FIFA World Cup 2026

Qatar Airways Unites Legends for World Cup 2026 Countdown Qatar Airways, the...

Emirates Forges Interline Partnership With Bahamasair To Facilitate Connectivity To The Bahamas
Airline

Emirates Forges Interline Partnership With Bahamasair To Facilitate Connectivity To The Bahamas

Emirates and Bahamasair Team Up for Seamless Travel Emirates and Bahamasair have...