Two New Leaders Join Grand Hyatt Mumbai

APPOINTMENTS

Grand Hyatt Mumbai Hotel & Residences has appointed two accomplished leaders to enhance guest experiences and strengthen the hotel's brand presence. Khushboo Sangtani will take on the role of Director of Marketing and Communications, while Hema Narayane will assume the position of Director of Celebrations. Both individuals bring extensive experience in the hospitality industry, and their leadership will be crucial in reinforcing Grand Hyatt Mumbai’s reputation as a premier luxury destination.

With over a decade of experience in strategic marketing and communications, Khushboo joins Grand Hyatt Mumbai from ITC Hotels, where she held the position of Marketing and Communications Head for ITC Grand Goa Resort & Spa, along with Storii by ITC Hotels Goa. Known for her innovative digital and experiential marketing approach, Khushboo has a track record of designing campaigns that resonate with guests and drive engagement. At Grand Hyatt Mumbai, she will oversee the hotel’s marketing strategy, focusing on creating impactful campaigns, expanding brand visibility, and amplifying the property’s unique offerings across digital platforms. Her work will reinforce the hotel’s position as a leader in Mumbai’s luxury hospitality landscape while driving revenue and enhancing guest satisfaction.

Commenting on her appointment, Khushboo Sangtani shared, “I am incredibly excited to join Grand Hyatt Mumbai and work alongside a talented team committed to excellence and innovation. The hotel’s rich legacy and focus on delivering exceptional guest experiences align perfectly with my passion for hospitality and brand-building. I look forward to driving impactful marketing strategies that enhance brand presence and resonate with our guests and community.”

Hema Narayane brings over 12 years of hospitality experience, specialising in event sales, project consultation, and corporate sales management. Previously, Hema was the Associate Director of Sales at Hyatt Pune and Hyatt Place Hinjewadi, where she drove high-impact sales initiatives and forged valuable client relationships. Her experience spans several renowned brands, including Four Seasons Mumbai and Conrad Pune, where she managed large-scale MICE and social events. As Director of Celebrations, Hema will lead the planning and execution of all major events, weddings, and social gatherings at Grand Hyatt Mumbai, creating unforgettable celebrations for guests.

Commenting on her new role, Hema Narayane said, “Joining Grand Hyatt Mumbai as Director of Celebrations is an honour. I look forward to curating unique, personalized events that exceed guest expectations and create cherished memories. With my experience and passion for the art of celebrations, I am excited to contribute to the hotel’s continued success.”

“We are delighted to welcome both Khushboo and Hema, whose expertise and passion will be key in enhancing our guests' experiences,” said Stephanie Gururani, Director of Sales and Marketing. “Khushboo’s strategic vision and proven success across digital, social, and experiential marketing, along with Hema’s dedication to delivering exceptional events, make each of them a tremendous asset to Grand Hyatt Mumbai. Their contributions will help us set new standards of luxury and service at our property.”