Air India Passengers Can Now Check In Bags at DMRC Stations

Air India and Delhi Metro Rail Corporation have joined hands to ease the travelling experience of international passengers. Delhi Airport, in a post on X, has announced that international travellers travelling with Air India will now be able to check in their bags at select DMRC stations. The move has been introduced to avoid the hassle and rush of last-minute check-in and to ensure a good experience for all travellers. The baggage from stations will be transported to the concerned planes through an advanced automated infrastructure created by DMRC and DIAL.

Check-In Service at DMRC

• The check-in service with Air India is now available for international travellers. It was already active for domestic passengers.
• It will be available from 07:00 to 21:00 every day.
• Domestic passengers can check in their luggage 12-2 hours before the flight, whereas international passengers need to check in their bags 4-2 hours before the flight.
• The service will be available at New Delhi Metro Station and Shivaji Stadium Metro Station.
• At New Delhi Metro Station, the check-in counter will be set up at the concourse level, and at Shivaji Stadium Metro Station, the counters will be set up adjacent to VFS Global Office.

Air India Speaks

“Our partnership with DMRC & DIAL stands testament to our commitment to offering passengers an enhanced and seamless travel experience. This initiative not only provides a cost-effective option for travellers coming from distant locations but also helps control congestion at the airport, leading to a better experience for all our customers. Further to the technology interventions partnered and implemented by Air India & DIAL, such as DigiYatra, Self-Baggage Drop machines at airport terminals, this initiative will significantly enhance the convenience and satisfaction of our customers, said Rajesh Dogra, chief customer experience officer, Air India.