AI Contact Center for Korean Air

Korean Air announces partnership with Amazon Web Services to develop AI Contact Center for the airline. The AI customer service will eliminate the need for call centre services, reduce company costs, and increase efficiency.

By Mrinal
New Update

Korean Air all set to provide AI customer service by 2025

Listen to this article
0.75x 1x 1.5x
00:00 / 00:00

In order to utilise AI to enhance customer services, Korean Air has announced a partnership with Amazon Web Services.

Korean Air & Amazon Web Services join hands for AI Contact Center

The partnership underlines that AWS, a global leader in cloud technology, will create an AI Contact Center for the airline, which will ultimately improve customer services. The collaboration was announced at a special launch event held at Korean Air’s headquarters in Seoul, South Korea, on May 20, 2024. The event saw in attendance big names like Kee-Hong Woo (President, Korean Air Lines Co. Ltd.), Kenny Chang (Executive Vice President, CMO, Korean Air), Francessca Vasquez (Global Vice President, Professional Services & GenAI Innovation Center, Amazon Web Services), Pasquale DeMaio (Vice President, Amazon Web Services), Kee Ho Ham (Country Managing Director, Korea, Amazon Web Services Korea), and Ben Cabanas (WW Director of Technology & Customer Solutions, Amazon Web Services).

The project kick off event in Seoul, South Korea

At the event, Kenny Chang remarked, “Providing personalised experiences and swiftly resolving issues are key to developing and reinforcing customer trust. Our partnership with Amazon Web Services will leverage advanced AI technologies to transform the way we interact with our customers to enhance the customer experience.”

Kenny Chang, Executive Vice President, CMO, Korean Air Lined Co. Ltd.

The new AI Contact Center for Korean Air will be a cloud-based customer service platform that will use AI to solve customer queries. The airline aims to use the AI service to cut out the need of call center services, reduce costs, and increase efficiency. The new service center is planned to be in use by February 2025.

Latest Stories