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Indian airlines are employing technological solutions to improve customer experience
Follow UsThe TATA-owned Air India, which has recently been merged with Vistara, has become the first Indian airline to introduce the New Distribution Capability (NDC) to its services. NDC is a feature that aims to simplify the process of booking flight tickets. Air India has now adopted the newest 21.3 schema from the International Air Transport Association (IATA).
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New Distribution Capability
With the newly adopted technology, NDC, Air India will be able to provide its passengers with a better and easier experience whilst booking air travel. Air India will offer a personalised booking experience to travellers of all classes as the NDC uses an advanced XML-based standard. This will allow everyone to have access to more services like flight deals, discounts, add-ons, personalised packages etc. The technology will also allow passengers to now have access to real-time updates, better pricing, newest offers etc. The feature is now available at Air India's website.
AI Says
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Regarding the announcement, Nipun Aggarwal, chief commercial officer at Air India, said, “Implementing NDC is a significant milestone for Air India as we continue to innovate and enhance our distribution strategy. Our goal is to provide a seamless and efficient booking experience for our travel partners and customers.”