Air India Partners With MedAire For In-Flight Healthcare

Air India, one of the leading airlines in India, announced a partnership with MedAire, an aviation medical support provider. The partnership aims to handle healthcare emergencies in the air with utmost care and high-quality services. This makes Air India the first Indian airline to “integrate MedAire’s advanced medical assistance across its entire fleet,” Air India stated in a press release.

The Service

MedAire will provide the airline with its app Medlink, which will have 24/7 access to a team of on-duty professionals who can be consulted in case of any in-flight health emergency. The professional team will assess the situation and guide the flight team on the necessary action that needs to be taken.

MedAire Celebrates The Partnership

Peter Tuggey, managing director of Europe, Middle East, Africa, and Asia Pacific, MedAire, talking of the partnership, stated: “Our alliance with Air India marks a pivotal moment in our joint efforts to transform in-flight healthcare. Air India’s proactive approach to safety and genuine commitment to passengers’ well-being is commendable. Through this partnership, we will create an exceptional travel experience, further enhancing the confidence and comfort of passengers and crew on every Air India journey.”

Air India Comments

“The partnership marks a significant milestone in the airline's transformation journey to become a world-class airline offering pleasant, safe, and reliable service. MedAire's expertise in providing medical support services for airlines will meet the requirements of our expanding operations. The initiative extends beyond immediate health benefits, positioning Air India as a leader in customer care and operational excellence,” says Campbell Wilson, managing director & CEO, Air India.

“This partnership boosts Air India’s focus on the safety and wellbeing of its passengers on board,” Air India tweeted on X on May 23, 2024.