Novotel Mumbai Elevates Sugandh Ahuja to Director of Operations

Novotel Mumbai International Airport has announced the promotion of Sugandh Ahuja to the position of director of operations. Sugandh, who previously served as rooms division manager, comes with over 15 years of experience in the hospitality industry. In her new position, she will oversee multiple departments, focusing on operational efficiency, guest satisfaction, and regulatory compliance along with strategic planning. Sugandh has a proven track record of driving operational excellence and improving financial performance at various hotel properties.

Welcome Messages

Rachita Sood, general manager, Novotel Mumbai International Airport, commented on the promotion: “Sugandh has been an integral part of our team, and her dedication to guest satisfaction and operational efficiency has been truly exceptional. We are confident that in her new role as Director of Operations, she will continue to elevate the standards of service and excellence that Novotel Mumbai International Airport is known for.”

Expressing her excitement on her promotion, Sugandh Ahuja mentioned, “I am delighted to take on the new role at Novotel Mumbai International Airport. I look forward to continuing our journey of delivering outstanding guest experiences while driving operational success. My focus will remain on fostering a culture of excellence and teamwork, ensuring that we meet and exceed our guests’ expectations.”

Sugandh Ahuja holds a Bachelor’s Degree in Tourism Studies. She has further honed her skills through several programs, including the Accor Mini Master (General Manager Development) Program and the Accor India Leadership Program (IELP). Sugandh is highly proficient in key hospitality management systems such as Resa Web Opera PMS and Revenue Management. When Sugandh isn’t immersed in work, she loves to unwind by traveling to new destinations and exploring different cultures.