Luxury Collection & Westin Rank First in Guest Satisfaction Study

Marriott Bonvoy, Marriott International’s portfolio of more than 30 hotel brands and 10,000 global destinations, offers renowned hospitality in the most memorable locations around the world.

author-image
By Mrinal Verma
New Update
asd

The Luxury Collection and Element by Westin rank first in JD Power Hotel Guest Satisfaction Study

Listen to this article
0.75x 1x 1.5x
00:00 / 00:00

Marriott International has announced that The Luxury Collection and Element by Westin have been ranked highest in guest satisfaction for their segments according to the 2024 JD Power Hotel Guest Satisfaction Study. The study, renowned for its comprehensive analysis of the hospitality industry, ranks hotels based on feedback from thousands of guests nationwide.

asd
JD Power Hotel Guest Satisfaction Study is renowned for its analysis of the hospitality industry

Westin is Number One

In the Luxury segment, The Luxury Collection’s commitment to providing exceptional service and a memorable guest experience has earned the brand the top spot among 11 luxury hotel brands. This accolade reflects the brand’s dedication to meeting and exceeding guest expectations with its signature hospitality and rare, enriching experiences in desirable locations with properties such as The Gritti Palace, a Luxury Collection Hotel, Venice, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, and The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel. Within the same category, The Ritz-Carlton was awarded the second-highest ranking.

asd
The Luxury Collection bagged the top spot among 11 luxury hotel brands

For the Upscale segment, Element by Westin’s approach to well-being and balance while on the road has exceptionally earned first place among 18 Upscale hotel brands. This recognition solidifies the brand’s ability to consistently deliver outstanding experiences to its guests with properties in compelling destinations such as Element Salt Lake City Downtown, Element Melbourne Oceanfront and Element Bozeman. Within the same category, AC Hotels by Marriott was awarded the second-highest ranking.

asd
Element by Westin also earned first place among 18 Upscale hotel brands

The North America Hotel Guest Satisfaction Index Study evaluates hotels based on a variety of factors, including reservations, check-in/check-out process, guest room accommodations, food and beverage offerings, hotel facilities, and cost and fees. Now in its 28th year, the survey receives over 39,000 responses measuring customer satisfaction from guests who have had a hotel stay in the last 30 days.

Latest Stories