IHG Unveils 'myBenefits' Program in Japan

IHG Japan introduces 'myBenefits' 

IHG Hotels & Resorts (IHG) has introduced the ‘myBenefits’ program in Japan, aiming to improve its employee offerings and draw in the upcoming generation of talent for its hotels.

The launch of ‘myBenefits’ in Japan follows the successful rollout in Australia and New Zealand in 2021. This program is designed to acknowledge the evolving needs and preferences of the workforce, serve both current and future colleagues, and aid them in their personal and professional endeavours.

As the hospitality sector expands, retaining skilled team members and attracting new talent has become essential. IHG's diverse brands and distinctive culture offer endless opportunities for those looking to build careers in this industry.

Abhijay Sandilya, CEO of IHG ANA Hotels Group Japan and Managing Director of IHG Hotels & Resorts Japan & Micronesia, said: "We are delighted to announce the launch of ‘myBenefits’ for colleagues in IHG managed hotels in Japan. This wide-reaching new benefits programme will enable them to plot career paths that suit their ambitions, while ensuring they flourish in their roles as they deliver IHG’s True Hospitality for Good to our guests.

“We plan to double our IHG estate in Japan and with that growth recognise the need to strengthen our competitiveness when it comes to attracting talent to our hotels. By offering great benefits through our ‘myBenefits’ programme, we’re showing potential candidates why they should join our team, stay with us and forge successful careers.

“Following its successful launch in Australia and New Zealand in 2021, our move to bring ‘myBenefits’ to Japan extends our commitment to protect and improve our IHG employer brand around the world. Through this, we’re showing how our current hotel colleagues – and those who will join us in the future – can feel valued and thrive as part of our team.”

The Employee Perspective

IHG implemented a thorough strategy to achieve a well-rounded understanding of the needs and expectations of our colleagues from the organization. This process included an external benchmarking initiative with various Japan-based companies to pinpoint best practices and identify emerging trends. Subsequently, these insights were confirmed with feedback from 800 colleagues across IHG hotels in Japan, covering essential offerings such as core benefits, career development, leave policies, workplace flexibility, work environment, and leadership.

The findings showed that work-life balance was the second most crucial factor for employees in IHG hotels after fair compensation. This was followed by the significance of having a supportive team and manager, receiving performance recognition, ensuring paid time off, and offering flexible working arrangements. These insights emphasized that non-financial aspects of an employer’s total offering are just as vital for creating an engaged workforce.

‘myBenefits’ in Japan

IHG is also dedicated to its colleagues through three key commitments: Room to Grow, Room to Belong, and Room to Make a Difference. The ‘myBenefits’ program supports these commitments.

Room to Belong: IHG myBenefits provides generous paid time off, including sick and birthday leave. Team members also benefit from substantial discounts on room rates at over 6,500 hotels worldwide and food and beverage deals in hotel venues. IHG’s One Rewards loyalty program also offers enhanced benefits, making time off and work-life balance even more fulfilling.

Room for Growth: Right from the start, team members can utilize IHG University to create customized learning paths that bolster their hospitality expertise and leadership abilities. Talent acceleration programs expedite career progression, and opportunities for domestic and international mobility empower exploration of various brands and roles through short- and long-term assignments, fostering a well-rounded and fulfilling career development journey.

Room to Make a Difference: Launched in 2021, IHG’s Journey to Tomorrow seeks to create a positive impact on people, communities, and the planet. A standout moment is Giving for Good month, where colleagues from over 100 countries volunteer to support local communities, aiming to enhance the lives of 30 million individuals by 2030 while promoting a culture of giving and sustainability.

The timeline for implementing each myBenefits program and its specific details can differ by hotel, providing tailored and flexible solutions that effectively address the unique needs of each location.