AIX Roster Software Fiasco Grounds 50+ Flights

Around two weeks after flight disruptions caused by many cabin crew calling in sick, Air India Express (AIX) still faces challenges restoring operations due to issues with newly implemented roster management software.

As reported by the Economic Times, Air India Express has been compelled to resort to manual assignment of duties and scheduling for its staff. This labour-intensive process has impacted approximately 50 out of the 300 daily flights operated by the airline.

Tata Group carriers Air India and Vistara are helping by operating approximately 20 additional daily flights.

A crew member mentioned that they were asked to manually input their locations into Google Sheets, which would then be fed into the new software to create the June roster.

The report quoted VS Rajkumar, chief of operations, saying, “Many of us are putting in extra hours calling up our colleagues and locating them so that they can be assigned flights.”